Implementation Specialist

About Angel Aligner

Angel Align Technology is a global provider of one of the most advanced clear aligner platforms that started in 2003. With over One Million Patients treated, the company was built on a foundation of biomechanical research, bench testing, material science and AI. We are focused on delivering unique clinical solutions to #orthodontists and their #patients. 

Position summary

The Implementation Specialist represents AA full digital portfolio suite. The IS is an expert in end-to-end clinical workflows (from image acquisition to treatment execution) and uses this expertise to exceed territory sales goals through solution selling. He/she forms deep end-customer relationships throughout the customer journey (pre- and post-sale).

Essential duties and responsibilities

• Partner with DSS (Digital Sales Specialist) to identify new/existing customer opportunities and regularly review data in CRM and other tools to identify and pursue new opportunities.
• Deliver best in class training, education, onboarding and technical support to customers according to the AA onboarding EMEA playbook.
• Accountable for establishing, defining, and measuring key performance indicators for customer experiences throughout the onboarding and product early acquisition process.
• Provides quick response and resolution to customers’ technical and product related needs and deliver strong customer experience.
• Reviews and reports complaints received from customers and recommends corrective action through established reporting guidelines.
• Support the multi-quarter sales plan that is aligned with territory and region goals.
• Cooperate with the Marketing team to build tools, campaign that support the product.
• Study competitive and adjacent products, technologies, clinical studies, industry trends, and other general information of interest to customers
• Frequent travel including some nights/weekends for contact with existing and potential customers.
• Establish and maintain a travel schedule that will allow consistent contact with existing and potential customers at work trade shows / customer marketing & education events.
• Be seen as the technical expert for AA digital portfolio within the region. Deliver internal training and support to the AA DSS as needed as it relates to this portfolio.
• Prepares periodic reports including weekly call reports, weekly expense reports, periodic general reports, and other reports as assigned.
• Other duties as assigned.

Preferred qualifications and competencies:

• Dental Tech, Hygienist, Dental Degree or any BSs
• Previous experience within the dental industry, in orthodontics is highly preferred or any equivalent within the medical field.
• Willingness to operate in an international environment.
• Fluent in English + native in one of the following: Italian, French, Spanish, German.
• Resident in one of the following countries: Italy, France, Germany, Spain, UK.
• Demonstrated ability to digest, to comprehend, and verbalize highly technical product and clinical information related to company and industry products.
• Advanced negotiation, presentation and closing skills – strong ability to influence other and build strong personal relationship with customers.
• Hunter and farming-mindset – actively approaching customer prospects.

Personal trait profile

• Strong communication skills & relationship skills
• Customer-oriented
• Self-sufficient
• Enthusiastic
• Team Player
• Strong presentation skills with the ability to do product demonstrations in front a small groups.
• Strong Time Management skills
• Willing and able to travel (have driving license)